Last Updated: 5/15/2026
These Terms of Service, together with any documents expressly incorporated by reference, govern your access to and use of the website operated by ImageX Inc. (“ImageX,” “we,” “us,” or “our”), including www.imagexinc.com and any related pages, forms, content, resources, or online features that link to these Terms.
By using this website, you agree to these Terms. If you do not agree, you should not use the website.
1. About ImageX
ImageX Inc. is a Virginia-based company located at:
ImageX Inc.12359 Sunrise Valley Dr., Suite 130Reston, VA 20191
Phone: (703) 883-2500Email: sales@imagexinc.com
ImageX provides document and information management services, including software solutions, document scanning, microfilm and microfiche services, hardware maintenance, mail scanning, and related business services.
2. Website Terms Only
These Terms apply to your use of the ImageX public website and any online features that link to these Terms.
These Terms do not replace or supersede any master services agreement, statement of work, quote, order form, end user license agreement, business associate agreement, data processing agreement, confidentiality agreement, support agreement, or other written agreement between ImageX and a customer, vendor, partner, or other party.
If there is a conflict between these Terms and a signed written agreement, the signed written agreement controls.
3. Sensitive Information and Regulated Data
The public website is not intended to receive protected health information, confidential client records, financial account information, Social Security numbers, government-regulated information, export-controlled information, or other sensitive data unless ImageX has expressly authorized you to submit such information through an approved secure process.
Please do not submit sensitive or regulated information through public website forms, general email addresses, quote forms, newsletter forms, or other non-secure channels unless ImageX has specifically instructed you to do so.
Customer documents, project files, business records, confidential information, protected health information, or other regulated data processed by ImageX as part of contracted services are governed by the applicable written agreement between ImageX and the customer.
4. Use of the Website
You may use this website only for lawful business or informational purposes. You agree not to:
- Use the website in violation of any applicable law or regulation.
- Attempt to gain unauthorized access to any portion of the website, server, system, or network.
- Introduce viruses, malware, scripts, bots, or other harmful code.
- Interfere with the security, operation, or availability of the website.
- Scrape, copy, harvest, or collect website content or user information without permission.
- Misrepresent your identity or submit false, misleading, or unauthorized information.
- Use the website to compete unfairly with ImageX or misuse ImageX content, service descriptions, or intellectual property.
ImageX may restrict, suspend, or terminate access to the website at any time if we believe the website is being misused.
5. Website Content
The content on this website is provided for general business and informational purposes only. While ImageX makes reasonable efforts to keep website content accurate and current, we do not guarantee that all information is complete, accurate, current, or error-free.
Website content does not create a binding proposal, quote, warranty, service commitment, or professional obligation unless expressly included in a signed written agreement with ImageX.
ImageX may update, change, remove, or discontinue any website content at any time without notice.
6. Intellectual Property
The website, including its text, graphics, logos, designs, images, videos, icons, software, service descriptions, trade names, trademarks, and other materials, is owned by or licensed to ImageX and is protected by applicable intellectual property laws.
You may view, download, or print website materials solely for your internal business or informational use. You may not copy, reproduce, distribute, modify, republish, display, sell, or exploit any website content for commercial purposes without ImageX’s prior written permission.
All rights not expressly granted are reserved by ImageX.
7. Feedback and Submissions
If you submit questions, comments, suggestions, ideas, or other feedback about the website or ImageX services, you grant ImageX the right to use that feedback without restriction or compensation.
However, customer documents, project data, client records, confidential information, and other business information submitted in connection with contracted services remain governed by the applicable written agreement between ImageX and the customer.
Do not submit confidential, proprietary, regulated, or sensitive information through the website unless ImageX has specifically authorized that submission through an approved process.
8. Online Forms and Communications
The website may include contact forms, quote request forms, service request forms, newsletter signups, or other submission features. By submitting information through the website, you represent that the information is accurate and that you have authority to provide it.
ImageX may use submitted information to respond to your request, provide information about our services, evaluate business opportunities, support customer service, improve our website, and communicate with you as described in our Privacy Policy.
You agree that communications submitted through the website or by email may not always be secure. Sensitive information should only be submitted through approved secure channels.
9. Purchases, Quotes, and Orders
Any purchase, quote, order, subscription, hardware purchase, software license, support service, maintenance service, project, or professional service is subject to the applicable quote, order form, statement of work, master services agreement, end user license agreement, manufacturer policy, or other written agreement.
Website descriptions and general pricing information, if any, are not binding unless included in a written agreement approved by ImageX.
Refunds, cancellations, returns, credits, warranty claims, and service commitments are governed by the applicable written agreement, manufacturer policy, or written terms provided at the time of purchase or engagement.
10. Software and Third-Party Products
ImageX may provide access to third-party software, hardware, platforms, integrations, or related services. Use of third-party products may be subject to separate terms, licenses, warranties, subscriptions, or policies from the applicable third-party provider.
ImageX is not responsible for third-party websites, platforms, software, products, or services except as expressly stated in a written agreement between ImageX and the customer.
11. Third-Party Links
The website may include links to third-party websites, resources, videos, social media pages, or other external content. These links are provided for convenience only. ImageX does not control and is not responsible for third-party websites, content, privacy practices, terms, or services.
Your use of third-party websites is at your own risk and subject to the terms and policies of those third parties.
12. Privacy
Your use of the website is also governed by our Privacy Policy, which explains how ImageX collects, uses, shares, and protects information submitted through the website.
Please review the Privacy Policy carefully.
13. Website Availability
ImageX does not guarantee that the website will be available, uninterrupted, secure, or error-free at all times. We may suspend, modify, update, or discontinue all or part of the website at any time.
ImageX is not responsible for any loss, damage, or inconvenience resulting from website downtime, technical issues, interruptions, errors, or third-party service failures.
14. Disclaimer
The website and its content are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, ImageX disclaims all warranties related to the website, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and security.
Nothing on the website should be interpreted as a guarantee of service results, security outcomes, compliance status, project timing, pricing, or product availability unless expressly stated in a signed written agreement.
15. Limitation of Liability
To the fullest extent permitted by law, ImageX and its officers, directors, employees, contractors, agents, affiliates, and representatives will not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or similar damages arising from or related to your use of the website.
This includes, without limitation, damages for lost profits, lost revenue, lost business opportunities, loss of data, business interruption, or reputational harm.
To the fullest extent permitted by law, ImageX’s total liability for claims arising from use of the public website will not exceed one hundred dollars ($100).
This limitation does not apply to liabilities that cannot be limited under applicable law or to obligations expressly stated in a separate written agreement signed by ImageX.
16. Indemnification
You agree to defend, indemnify, and hold harmless ImageX and its officers, directors, employees, contractors, agents, affiliates, and representatives from and against any claims, damages, losses, liabilities, costs, or expenses, including reasonable attorneys’ fees, arising from:
- Your use or misuse of the website.
- Your violation of these Terms.
- Your submission of false, misleading, unauthorized, confidential, sensitive, or regulated information.
- Your violation of applicable law.
- Your infringement of any third-party rights.
17. Governing Law and Venue
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles.
Any dispute arising from or related to these Terms or your use of the website shall be brought exclusively in the state or federal courts located in Virginia, and you consent to the jurisdiction and venue of those courts.
18. Changes to These Terms
ImageX may update these Terms from time to time. When we do, we will update the “Last Updated” date at the top of this page.
Your continued use of the website after updated Terms are posted means you accept the updated Terms.
19. Contact Us
Questions about these Terms may be directed to:
ImageX Inc.12359 Sunrise Valley Dr., Suite 130Reston, VA 20191Phone: (703) 883-2500Email: sales@imagexinc.com